Banking /
Insurance

Successful transition to the online model thanks to better customer knowledge and effective fraud detection.

From the face-to-face model to the online

Artificial Intelligence (AI) helps you better connect with your customers, offering them a higher level of personalization, and increasing loyalty (consumption prediction, up-selling, cross-selling, prediction of cancellation rate, product customization, etc.) On the other hand, they help you optimize your processes, be more efficient and, therefore, improve your results.

Fraud, in all its forms, is a phenomenon that is having a growing impact on organizations. Suffice it to note that, in just seven years, the claims fraud rate has doubled in the insurance sector. And this number continues to grow. In the banking sector, the possibility of performing almost any service electronically, in many cases, providing digital documents, has opened up a world of opportunities to commit fraud.

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Banking / Insurance

Customer loyalty and process optimization

360º Customer

360º Customer

  • Personalized marketing
  • Prediction of customer lifetime value
  • Customer segmentation
  • Recommendation engines
  • Customer service

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Risks / Regulatory

Risks / Regulatory

  • Fraud detection
  • Risk models
  • Customer data management
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Let's talk?


We like to listen, ask, talk and understand

Tel: [+34] 902 58 55 64
email: contacto@elternativa.com

Barcelona

Ferrocarrils Catalans, 117-119, 2ª Pl Desp. 13,
08940 Cornellà de LLobregat, Spain

Madrid

Gran Vía, 6, 4ª planta
28013 Madrid, España